1. Shipping Rates

We use the following delivery pricing for eligible orders shipped within the United States:

The delivery charge shown at checkout is the amount payable for the order. If a product requires a different delivery arrangement, any additional cost must be disclosed before you complete your purchase.

2. Shipping Area

This policy applies to orders intended for delivery within the United States. Delivery availability may depend on the destination address, product dimensions, carrier service and the type of item ordered.

Please provide a complete and accurate delivery address, including the street address, city, state and ZIP code. If you are unsure whether delivery is available to your location, contact our team before placing your order.

3. Order Processing Time

Orders are reviewed and prepared for dispatch after purchase and confirmation of the required order details. Processing time is separate from the time a shipment spends in transit.

Our order processing estimate: [Insert your confirmed processing time in business days.]

Processing may take longer when an order requires additional verification, stock confirmation, special handling or delivery coordination. If a significant delay affects your order, please contact our customer support team for an update.

4. Estimated Delivery Times

Delivery time begins after the order has been processed and handed over to the carrier or delivery provider. The actual arrival date can vary according to the delivery destination, carrier availability, weather, traffic and other circumstances outside our control.

Estimated transit time: [Insert your confirmed transit time in business days after dispatch.]

5. How Delivery Works

For large, bulky or palletized items, delivery arrangements may differ from ordinary parcel delivery. Please ensure the destination is accessible for the agreed delivery method and that someone can receive the order when required.

6. Order Tracking

If tracking information is available for your shipment, use the tracking details supplied with your order or dispatch notification. Tracking updates may take some time to appear after a shipment has been registered with the carrier.

Track your order

If you cannot locate your tracking information or the tracking status has not changed for an extended period, contact us with your order number so we can help you check its status.

7. Delays and Delivery Issues

Although we aim to support a smooth delivery process, delays can occasionally occur because of severe weather, carrier disruptions, transportation issues, incorrect address details or other unexpected events.

If your order is delayed or you experience a delivery problem:

• Check your order confirmation and any available tracking updates.
• Confirm that the delivery address supplied at checkout is correct.
• Contact our team with your order number and a description of the issue.

We will review the information available and advise you on the appropriate next steps. Any applicable rights under consumer protection laws remain unaffected by this policy.

8. Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address when placing an order. Missing apartment, unit, business, access or ZIP code information may cause delivery delays or prevent successful delivery.

If you notice an address error, contact us as soon as possible. Address changes may not be possible after an order has been dispatched or passed to a delivery provider.

9. Receiving Your Order

Please inspect your order when it arrives. If your shipment appears damaged, incomplete or different from what you ordered, document the issue where possible and contact us promptly with your order number and supporting photographs.

For items requiring special unloading or access arrangements, please review the delivery instructions provided for your specific order before the scheduled arrival.

10. Returns and Refunds

Shipping and delivery terms are separate from the rules governing returns and refunds. If you need to return an item, please review our dedicated policy for eligibility, return procedures and any applicable return shipping costs.

Read our Refund and Returns Policy

11. Contact Us About Shipping

For questions about delivery charges, shipping availability, order processing or tracking, contact Pallet Pro Liquidation using the details below.

Related Store Policies

For additional information about shopping with us, please review the following policies:

We may update this policy when our shipping procedures or business requirements change. The version published on this page applies subject to applicable law. Please review this page before placing an order.