01Who We Are

This Privacy Policy applies to the website operated under the name Pallet Pro Liquidation at palletproliquidation.com . References to "we," "us," and "our" mean Pallet Pro Liquidation. References to "you" and "your" mean visitors, customers, and other individuals who interact with our website.

Our website offers liquidation pallet products and related information to customers in the United States. This policy covers information collected through our website, order process, customer service communications, and related online interactions.

02Information We Collect

The information we collect depends on how you use our website and which services you choose. It may include the following:

Information you provide voluntarily: If you email us, submit a contact form, request help with an order, or communicate with our team, we may retain the information you include so we can respond and maintain an appropriate record of the interaction.

Information collected automatically: Our website or service providers may collect certain technical information through server logs, cookies, or similar technologies. The information collected depends on the features and settings enabled on the website.

Please provide only information necessary for your inquiry or transaction. Do not send sensitive personal information through ordinary email or website forms unless it is specifically requested through an appropriate secure process.

03How We Use Your Information

We may use personal information for purposes including:

• Processing, confirming, and managing orders.
• Arranging shipping, delivery, and order tracking.
• Responding to customer questions and service requests.
• Managing returns, refunds, disputes, and order issues.
• Sending essential order updates and service communications.
• Maintaining, troubleshooting, and improving website performance.
• Detecting fraud, preventing misuse, and protecting transactions.
• Maintaining business records and meeting applicable legal obligations.
• Sending promotional communications where permitted and, when required, with your consent.

We do not use personal information for purposes that are incompatible with the reason it was collected without an appropriate legal basis or notice where required.

04Orders and Payments

When you place an order, we use relevant contact, billing, shipping, and order information to manage your purchase and coordinate delivery. We may also use these details to contact you about an order, resolve payment questions, or process an eligible return or refund.

Payments may be processed by third-party payment providers. Where a third-party provider handles your payment, its systems and privacy practices may apply to the information you submit directly to it. Please review the provider's privacy information during checkout when available.

We do not intend to collect or store full payment card security codes through our own website records. The actual payment information handled by us and our providers depends on the payment methods and checkout integrations enabled.

We may retain transaction records needed for accounting, customer service, fraud prevention, dispute resolution, and compliance with applicable requirements.

05How We Share Information

We do not sell customers' personal contact information. We may disclose relevant information in the following circumstances:

• Service providers: Companies that help operate our website, host our store, process payments, support customer communications, or provide technical services.
• Shipping and delivery providers: Where necessary, we share recipient details and delivery information so an order can be transported and delivered.
• Legal and regulatory requests: When disclosure is required by law, legal process, or a valid request from an appropriate authority.
• Security and rights protection: When reasonably necessary to investigate suspected fraud, enforce our terms, protect customers, or protect our business and legal rights.
• Business changes: If our business is involved in a merger, acquisition, restructuring, or transfer of assets, information may be transferred as part of that transaction subject to applicable law.

Service providers should receive only information reasonably necessary to perform their assigned services. We do not authorize service providers to use customer information for unrelated purposes on our behalf.

06Cookies and Similar Technologies

Cookies are small files stored on your device by a website. Our website and its enabled service providers may use cookies or similar technologies to support website functions and understand how visitors use the store.

Depending on the tools enabled, these technologies may be used to:

• Keep shopping cart and checkout features working.
• Remember selected settings or preferences.
• Help protect the website and identify technical errors.
• Measure website traffic and performance.
• Support advertising measurement or personalization, where enabled and permitted.

You can manage or delete cookies through your browser settings. Blocking some cookies may affect shopping cart, checkout, login, or other website features.

Where applicable law requires consent for non-essential cookies or similar technologies, the relevant consent mechanism should be used before those technologies are activated. The specific cookies in use depend on the website's current configuration.

07Advertising and Analytics Choices

We may use analytics or advertising services to understand website activity, measure marketing performance, or promote our products. If these services are enabled, they may process technical information and identifiers in accordance with their own privacy policies and the settings configured on our website.

We do not provide personal information for advertising purposes in ways prohibited by applicable law or the relevant platform's policies. Where consent is required for advertising cookies, personalized advertising, or similar processing, we will seek consent as required.

You may be able to control certain advertising preferences through your browser, device settings, or the relevant advertising platform. If our website displays a privacy or cookie preference tool, you can use it to review the choices offered there.

08Data Security

We take reasonable steps designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Depending on the service and information involved, safeguards may include access controls, secure website connections, provider security measures, and appropriate handling procedures.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. You should use a secure connection when submitting personal information and contact us if you believe information associated with an order has been compromised.

09How Long We Keep Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and meeting legal or accounting obligations.

Retention periods vary according to the type of information, why it was collected, and any applicable legal requirements. When information is no longer reasonably required, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to applicable law.

10Your Privacy Rights and Choices

Depending on where you live and which laws apply, you may have rights regarding personal information we maintain about you. These may include the right to:

• Request access to certain personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of certain information, subject to legal exceptions.
• Withdraw consent where processing is based on your consent.
• Opt out of marketing emails by using the unsubscribe instructions, where provided.
• Exercise additional rights available under applicable state privacy laws.

To make a privacy request, contact us using the details below and describe your request. We may need to verify your identity before taking action. We will respond in accordance with applicable law.

If you unsubscribe from promotional messages, we may still send non-promotional communications necessary to complete an order or provide important service updates.

Certain U.S. states provide additional rights relating to access, deletion, correction, targeted advertising, or the sale or sharing of personal information. The availability and scope of these rights depend on the law applicable to your circumstances. We will not unlawfully discriminate against you for exercising a privacy right.

11Children's Privacy

Our website is intended for a general shopping audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 in a manner that violates applicable law.

If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter and take appropriate steps.

12Third-Party Websites and Services

Our website may contain links to third-party websites or use services provided by other companies, such as payment processors, shipping providers, or website tools. Those services may have their own privacy policies and practices.

We are not responsible for the privacy practices of independent third-party websites. We encourage you to review their privacy notices before providing information directly to them.

13Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website features, service providers, or legal requirements. When we make changes, we will update the effective date shown at the top of this page.

We encourage you to review this page periodically to stay informed about how information is handled. Where required by law, we will provide additional notice or obtain consent for material changes.

14Contact Us About Privacy

If you have questions about this Privacy Policy, would like to make a privacy request, or need help understanding how information related to an order is used, contact Pallet Pro Liquidation using the details below.