1. Our 30-Day Return Policy

Customers may request a return within 30 days of the delivery date. We accept returns for eligible items, including change-of-mind requests, subject to the terms in this policy.

To begin, contact our customer support team within the 30-day period. Please include your order number, the product you wish to return and the reason for your request.

2. Eligible Return Reasons

3. Return Item Condition

Please contact us before returning your purchase so we can confirm the appropriate return procedure. Provide an accurate description of the product's condition and any damage or missing components.

Items should be returned with their included parts, accessories and packaging where reasonably available. If an item is damaged, defective or incorrectly supplied, please explain the circumstances rather than attempting repairs or alterations before contacting us.

Return eligibility and any applicable deduction will be assessed in accordance with this policy and applicable law. Nothing in this section limits rights that cannot legally be excluded.

4. How to Request a Return

5. Return Shipping Costs

• Faulty, damaged or incorrectly supplied items: We cover the return shipping cost for confirmed issues. Contact us for instructions before arranging shipment.
• Change-of-mind returns: The customer is responsible for return shipping costs. The customer must follow the return instructions supplied by our support team.

Any return shipping arrangements and applicable charges will be communicated before you proceed with the return.

6. Change-of-Mind Restocking Fee

An approved change-of-mind return is subject to a 15% restocking fee. This fee is calculated using the original merchandise price of the returned item or items, before applicable taxes and excluding shipping charges, unless a different calculation is required by law.

The restocking fee does not apply to a return required because an item was confirmed to be faulty, damaged on arrival or incorrectly supplied by us.

We will explain any applicable deduction when reviewing your return. No restocking fee will be applied where prohibited by applicable law.

7. Refund Method and Processing Time

Once a return has been approved and any required return or inspection process is complete, the refund will be issued to the same payment method used for the original purchase.

Our target processing timeframe is 15 days after the return has been received or the refund has otherwise been approved, as applicable. If additional information is required, we will contact you.

After we issue the refund, your bank, card issuer or payment provider may require additional time before the funds appear in your account.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible and provide your order number. We will check whether the order has already been processed or dispatched.

If the order has not been dispatched, we will review whether cancellation can be completed and confirm any applicable refund arrangements. If the order has already been dispatched, the standard return process may apply.

We do not list additional product-specific exclusions under this policy. Cancellation requests and any refunds remain subject to the status of the order and applicable law.

9. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible. Include your order number, a description of the issue and photographs if available.

We will review the information and advise you on the next steps. For confirmed faulty, damaged or incorrectly supplied items, we cover the return shipping cost. Any remedy will be handled in accordance with applicable law.

10. Contact Us About a Return or Refund

Our team can help with return requests, refund questions and issues with an order.

Related Store Policies

For more information about shopping with Pallet Pro Liquidation, please review the following pages.

This policy may be updated when our procedures change. The published version applies subject to applicable law. Please review the policy before placing an order.